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CUSTOMER
SUPPORT
The most important consideration
in selecting the right computer vendor for your county is vendor support,
not just in the first year of operation but in the years to come. We
believe you will discover support is what sets ProGResS apart from other
vendors.
Though our applications are extremely easy to use, there will come a time
when you need assistance. ProGResS provides you with instant access
to support via our TOLL FREE support line. When your employees have
questions, they may call 1-800-394-7477 or 615-223-5420 to receive
immediate answers from knowledgeable support personnel located in Smyrna,
Tennessee. ProGResS also offers remote online PC support to any
workstation for fast, accurate diagnosis. By using this method
ProGResS can see what you see.
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 INSTALLATION
Whether you are migrating to Windows
or adding new equipment, make sure you make the transition with as
little disruption to your business as possible. We offer
comprehensive installation and de-installation of multi-vendor hardware
and software - including systems, PCs, terminals, workstations,
operating systems, applications and software updates. If you wish
we also provide planning, site preparation, staging and testing,
configuration and orientation.
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TRAINING
ProGResS provides county government, professional, high-quality and
cost-effective software & hardware training. We provide this
training to individuals on a one-on-one basis or in a classroom.
We also customize training to the many specific software applications
that were not developed by ProGResS.
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MIGRATION